Delivery Policies

VELUX Delivery Conditions and Returns Policy

Delivery Policy

VELUX will deliver any quantity of blinds or accessories either to the Partner's invoice address or directly to the customer (on request). Normal delivery takes between 7 and 10 days.

Returns Policy

The VELUX returns policy is outlined below. In order to return blinds to VELUX, the following conditions must be met:

• VELUX must be contacted for approval of any return to enable the returns process to commence.
• The Partner shall take all reasonable precautions to prevent any damage to the product (including packaging).
• VELUX will only accept the specific item agreed for return. No other items will be accepted.
• It is the Partner's responsibility to ensure that the items submitted for return are as described to VELUX during all communications on the matter. Any additional costs associated with failure to meet this responsibility may be passed on to our trading Partners.

We recognise that it is necessary for Partners to return our products for the following reasons:

1. Damage

• Goods that are damaged in transit must be reported to the driver from our transit company at the time of delivery and to VELUX within 7 working days of the actual delivery date.
• Faults that were not evident during a reasonable inspection upon receipt of goods must be reported to VELUX within 3 months of the delivery date.

2. No longer required

Products may no longer be required for a number of reasons including errors in ordering or changed requirements. When a trading Partner wants to return goods because they are no longer required, VELUX will accept their return when the following criteria are met:

• VELUX must be contacted within 3 months after the delivery.
• Returns will not be accepted for any product that was specially made for a customer.
• Please note that when returning goods that are no longer required, both the goods and the packaging must be in perfect condition.